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What we do

Four recovery channels, one accountable process.

Every channel runs on rules of engagement your compliance team approves before the first contact — and every contact is logged against the account it belongs to.

0–90 DPD

Soft & tele-calling recovery

A trained calling desk handles first contact while the relationship is still recoverable. Every call is recorded and retained, scripts are approved by your compliance team before deployment, and contact frequency is capped to stay inside the RBI Fair Practices Code.

What you receive

  • Recorded, retrievable call logs against every account
  • Approved scripts with no deviation permitted
  • Daily disposition reporting by bucket
  • Promise-to-pay tracking and follow-up scheduling
90+ DPD and NPA

Field & on-ground recovery

Where a call cannot resolve an account, a badged field agent visits in person. Every agent carries photo identification issued against your mandate, works only within notified visiting hours, and files a geo-stamped visit report the same day.

What you receive

  • Photo-ID badged agents mapped to your mandate
  • Geo-stamped, same-day visit reports
  • Visiting-hours compliance on every contact
  • Escalation to legal only on your written approval
All buckets

Skip tracing & verification

Untraceable borrowers are a data problem before they are a recovery problem. We re-establish current address, employment and contactability through lawful sources, and return a verified file your team can act on.

What you receive

  • Current address and contactability re-established
  • Employment and residence verification
  • Documented, lawful source trail for every trace
  • Turnaround reported against an agreed SLA

Talk to us about your portfolio.

Tell us the bucket mix and geography, and we will come back with an approach and indicative commercials.

Request a consultation